Additional FAQ's

What is your Turn Around Time?

It takes currently 3 weeks from ordering your candle to us sending a shipping notification due to being constantly busy with our shop. This does not include Sundays.

Alternatively, please read our announcements on our home page for accurate turn around times.

We cannot accept rush orders but we do have first class post options. This is not a guarantee that your order will be there when you need it.

Custom and personalised orders

Your order will not be made until payment has cleared. Please be aware that we may have to order components of your candle and we might not be able to ship within the estimated 10 day turn around time but will always be sent within three weeks of payment. If you are unsure whether we can send this in time for your giftee, just send us a message and we'll tell you if it's viable.

Shipping

We ship Mondays, Wednesdays and Saturdays. Shipping is 3-5 working days within UK. Working days are Monday-Friday only.

If you have an issue with your order after delivery, or you are concerned by the length of time it is taking to arrive, please contact us and we'll assist. Please bear in mind that for international orders, it can take a few weeks to arrive but *usually* delivered 14-25 days after shipping. We are always happy to recieve queries.

All hidden customs charges are the buyers responsibility, we unfortunately have no control over this.

Refunds

We comply with EU consumer rights directive. If unhappy send it back, unused in original packing within 14 days of receiving and we will refund including initial p&p (but not costs in sending an item back). We are happy to extend this to non EU customers. Refunds minus return shipping.

Custom orders cannot be refunded but can be discussed on a case by case basis.

We send candles wrapped in wax paper in secure recyclable packages ensuring they cannot be damaged. In the rare event your candle arrives damaged, it would be appreciated that it is reported immediately so we can work together in resolving the problem. At your request, we will refund or replace any item - just send photo proof for insurance purposes.

Wax Choices

We love paraffin blended wax. It is a dream to work with. We choose this over soy because there is no evidence to suggest soy is a healthier wax over paraffin.

Soy and Palm oil industries are rife with child labour (source wwf.org), unfairly paid farmers and both industries contribute to deforestation. We do not support unethical practices and therefore do not work with either wax.

To answer carcinogenic related questions, anything that burns produces carcinogens. A correctly wicked candle (paraffin, soy or otherwise) will give off minimal carcinogenic fumes, burns cleanly and produces no smoke whilst burning if the wick is kept trimmed to 1/4in.

Our candles are correctly wicked and burn clean due to our expertise in candle making.

Correct candle use

Before lighting take care to remove all adornments including dried flowers from your candle.

In order to keep your candle clean burning, We recommend that you trim your wick to a quarter inch each time you light your candle. If your candle smokes, it is either in way of a draught or it needs to be trimmed.

We recommend that you burn your candle until the wax pool reaches a few millimetres from the edge and is snuffed out. Normally this is about 2 hrs from lighting in a draught free environment.

We always recommend that you burn your candle on a saucer or coaster.

When ready to light again, trim before use.

Our candles discolour if they are kept in direct sunlight. Please refrain from putting candles on the windowsil/window ledge

Can you donate to my fund raiser or charity raffle?

As much as we appreciate being asked, sadly we are unable to give away items.